The Long Tail of Problem Solving
As you may have noticed there are few unique types of problems which have very large impact (Financially or in some intangible way). As we get to the process level on the shop-floor we come across hundreds, if not thousands of low impact problems. If we plot all these problems we see something which look like a Long Tail distribution.
Though the solution of the individual problem in the “Fat Tail” may have a small impact, but together they contribute to the largest portion of the gain if solved.
How do we solve so many problems simultaneously without overloading our resources. This makes us realize the importance of empowering each and every person to solve their problem. What ever tools you use, like A3 , 5 Why, Ishikawa Diagram, etc. to train should be aimed to decentralize the problem solution. When we have each and every person in the organisation trained in this manner it creates a synergistic effect allowing to solve several problems large and small simultaneously.
Most people underestimate the long tail and the impact of working on improvements at this level. The good news is that solving problems at this level is cheaper and easier. The bad news is that you need 100x more problem solvers. You need to give people the skills to spot and solve problems. You need to create the systems and processes that they can use to solve problems. You need the infrastructure to support the work. And most importantly, you need the mindset or principles to enable solving problems at their root every day.
Jamie Flinchbaugh
http://www.jamieflinchbaugh.com