Organization’s internal processes transformation is dependent on the resources available, but market does not wait for you . Things change so fast that most organizations are not able to keep up. Already there has been a major shift as per various studies which suggests that major contribution towards GDP has changed from manufacturing to service industries.
Having an edge over competitors by use of tools like Lean and Six Sigma alone is not enough. This was the success criteria for the industrial age , but in the information age the limits are pushed even further. Time to market for products are reduced, product customization is a requirement, customer experience play very important role in differentiating your brand.
The new era demands innovations not only in the internal processes and product but at also at product delivery, customer experience, and how the value is created by the product or service.
The traditional performance measurement for the organization is dependent solely on financial measures. There is no evidence how to relate Intangible assets like motivated workforce, well managed internal processes , superior quality and customer relations to your tangible financial measures. Now the question is why we need to do that?
Only motivated people will help sustain internal process which generate quality products or services which in turn lead happy customers and thus more sales and financial growth. How do we keep check on all these aspects and still be fast to react to outside changes and realign measures in all these aspects.