Learn From Other’s Mistakes But Don’t Forget to Make Your Own!

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We we try something new often people find out how others have done it in the past to avoid doing the same mistakes . Like in lean transformation we try to copy the path taken by the successful companies and apply tools and methods exactly the same way thinking we can save ourselves the pitfalls of the change process. We want to learn how people failed doing something and then avoid doing it ourselves thinking we are saving ourselves from the trouble. This may help us for short time but is not necessarily the best way.
Each organization, each process and people are different. We cannot expect the same results by applying what others have done. There is a need to experiment, allow failure and learn from it. People learn a whole lot from failure than from a success. Failure forces people to think, by thinking we learn by learning we improve.
By all means get out there and learn from others but don’t stop experimenting yourself. Learning from your own mistakes will make you and your team confident and successful at implementing Lean Transformation and will make you experts specifically for your processes. This knowledge cannot be build within the organization by just learning about what others are doing.

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Game Mechanics:An effective way to engage your people

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Few months back I had an opportunity to attend one our customers “Training and Supplier trade show”. The event is held annually so that all the buyers and managers get to meet all the suppliers and see their offering and collaborate to find better solutions.  They must have realised long time ago, for a event like this it is hard to make everyone work seriously with their vendors. For most people in these events it is a break from the routine, free travel at company’s expense free food and drinks! especially the free drinks :) . Working on serious issues like a cheap alternative for current service from a vendor is last thought on anyone’s mind.

But the event was not even close to this, surprisingly everyone was very seriously involved and they were enjoying it both the Company’s employees and also the vendors. The mantra for this was an ingenious way of integrating game mechanics into the purpose of the event. Concept was simple there were teams of  which consisted certain business units and randomly chosen vendors.It had very common game elements like points, leader boards and Big Prizes.Vendors had to come up with 3 points defining how they help the company through their service and products. Employees got points by going to each booth finding out what are these 3 points and remembering them. More booths you visit more points your team gets, which was continuously updated on the leader board. The winning team got an actual NASCAR race car body shell and bragging rights for the whole year. It did not matter how valuable the points are or what you will do with car body shell, everyone was motivated to do exactly what the event intended to do: Interact and know more about your vendors, find their offerings and often quest for more points led to discovery of new vendors or services.

Games have very powerful effect on motivating people. A simple but well designed game can keep people engaged and aligned towards the goal. I remember a year ago when we started a 5S reward system it were these same elements of points, leader board and a prize that kept people motivated facilitating change in effective manner.

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Understanding Change

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As a Change Agent you often have to be able to understand the dynamics of change. Especially for processes where it is either too slow or too hard to come by.Different people will percive the change in different ways and some may not be able to see any change at all . This will lead to bad decision, giving up too early in the project and also frustations.

So how do we learn to  see the subtle process of change?

This is evident when you break down different phases of transformation for example; transforming a process from adhoc management to a one which is managed for continuos improvement:

We could possibly use the following phases as a lens to see our progress:

1. Observe

2. Observe to Detect

3. Detect to Measure

4. Measure to improve

The process does necessarily will follow this pattern , nor you should consider these words as only way to describe it, the important part is being able to differentiate between different phases and make sure there is progress  in the change process.  As this skill develops with practice it becomes an important skill to maintain your focused and keeping the team aligned during long projects.

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